Shipping, Returns & Exchanges

Order & Shipping Confirmation

Once your order has been successfully placed, you’ll receive an email confirmation with your order number and shipping method.

Please ensure your shipping address is correct, as we are unable to redirect parcels once they are in transit.

Orders are typically processed and shipped within 2 business days. Once your order is ready to ship, you’ll receive a confirmation email with tracking information.

If you have any questions or need to cancel your order, please email us at hello@mykurated.com. If your order hasn’t been processed yet, we’ll do our best to assist with cancellation.

Where We Ship

We currently ship within Singapore only, but we’re working hard to expand to more countries. Thank you for your patience as we grow our international presence.

Shipping Costs

Singapore:

  • For orders below SGD 60, a flat fee of SGD 5 will apply at checkout.
  • Delivery typically takes 2–5 business days for in-stock items.
  • Expedited shipping options will be available soon.

A tracking link will be emailed to you once your order has been dispatched.

Returns & Exchanges

Due to the nature of skincare and wellness products, we’re unable to accept returns or exchanges on items that have been opened or used.

If your item arrived damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@mykurated.com, and include:

  • Your order number
  • A clear photo of the item(s) and packaging
  • A short description of the issue

We’ll be happy to assist with a replacement or refund where applicable.

Important Notes 

  • Please double-check your shipping address. We are not responsible for failed deliveries due to incorrect or incomplete information.
  • If a parcel is returned to us due to unsuccessful delivery attempts, we can arrange redelivery (additional fees may apply).

Exchanges

We do not accept exchanges, as items may sell out while your return is being processed.
 If you ordered the wrong item, we recommend placing a new order after your original item is returned or refunded (if eligible).